Terms of Service

1. General Provisions

These Terms of Service (“Terms”) govern your use of the website www.bathvella.com and the purchase of bathroom goods therefrom. By accessing this website and placing an order, you agree to comply with these Terms, which are formulated in accordance with European Union consumer protection directives and German commercial law.

2. Orders and Fulfillment

Bathvella offers bathroom products for sale to consumers across Europe. Upon placing an order, you will receive an order confirmation via email. We maintain internal oversight of our inventory and preparation processes. Once your order is processed and dispatched, we will automatically provide you with tracking information via the email address registered during your purchase. This allows you to monitor the status of your shipment from our facility to your designated delivery address.

3. Shipping and Logistics

We collaborate with reputable logistics partners, including DHL, FedEx, and UPS, to facilitate delivery. Our standard transit timeframe for deliveries within Europe is 6 to 9 business days. We provide automated email notifications at key stages of the transit process to keep you informed.

In the event that an order exceeds this standard transit timeframe, we will initiate a formal investigation with the respective carrier to determine the location and status of the shipment. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a full refund or the issuance of a replacement shipment.

4. Transfer of Risk and Ownership

In accordance with European consumer protection legislation, the risk of loss or damage to the goods passes to the consumer only upon the physical receipt of the goods. Bathvella retains responsibility for the items until they are delivered to the address you provided.

5. Right of Withdrawal (14-Day Cooling-Off Period)

Pursuant to the European Consumer Rights Directive and German law, you possess a statutory right to withdraw from your purchase contract within 14 days without providing any reason. The withdrawal period commences on the day on which you, or a third party indicated by you, acquire physical possession of the goods.

To exercise this right, you must inform us of your decision to withdraw from the contract via an unequivocal statement sent to contact@bathvella.com. Following such notification, you must return the items to us without undue delay.

6. Damaged or Defective Items

We strive to ensure the quality of all items dispatched. Should you receive a product that is damaged or found to be defective, please contact our customer support team via email at contact@bathvella.com immediately upon discovery.

To facilitate an efficient resolution, we request that you provide photographic evidence of the damage or defect. Upon verification of the submitted evidence, we will process a refund or arrange for a replacement. In such instances of damaged or defective items, you are not required to return the damaged physical components.

7. Liability and Governing Law

These Terms are governed by the laws of Germany, without prejudice to mandatory consumer protection provisions applicable in your country of residence. While we endeavor to ensure the accuracy and reliability of all information provided on www.bathvella.com, our liability remains limited to the extent permitted by applicable law. We do not provide warranties that extend beyond statutory requirements.

8. Contact Information

For all inquiries regarding these Terms or the status of your orders, please reach out to our administrative team: